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Frequently Asked Questions

Faq

Deliveries are made by a courier company

Requests are processed within 3 working days. It’s subject to availability and receipt of payment. Delivery will be confirmed via email notification. Make sure your email is registered with us.

We make use of reputable couriers making deliveries throughout South Africa. Any courier costs will be quoted in the shopping cart once you start the checkout process.

Also take note that because this is a multi-vendor platform, there will be single courier cost per group of products from a single vendor. If you order products from multiple vendors, there will be a courier cost applicable per vendor.

No orders are allowed from outside of South Africa. Deliveries are only made in South Africa. Only South African Rands are accepted as payment on the site.

Return and Refunds policy

The provision of goods and services by Transoranje School NPC is subject to availability. In cases of unavailability, the system will display an out of stock notice. Cancellation of orders by the client will attract a 10% administration fee. If the products were already collected from the vendor, the courier costs will not be refunded.

If you receive products that are not up to standard, you can return the products to the vendor for an exchange or for store credit to be used for future purchases. Also note that the return shipping costs will be for your own account.

Customer Privacy policy

Transoranje School NPC shall take all reasonable steps to protect the personal information of our users. We understand "personal information" as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Is my payment detail safe with you?

Card transactions will be acquired for Transoranje School NPC via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on this website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details are stored separately from their card details, ensuring super security

Customer details will be stored by Transoranje School NPC separately from card details which are entered by the client on DPO PayGate’s secure site. Refer to www.paygate.co.za for more information on PayGate’s security.

Only South African Rand (ZAR) are accepted as payment at this time.

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Transoranje School NPC bank account, the details of which will be provided on request during checkout.
Transoranje School NPC takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. Email us if you have any problems @ [email protected]
To become a advertiser, just follow the instructions on this page: https://www.transoranjemarket.co.za/give-back

Our full story is on this page: https://www.transoranjemarket.co.za/about-us

The school we support is Transoranje School for the Deaf. You can see the website here: https://transoranje.webs.com